Shipping & returns policy

Shipping (Handmade Items Only)

I ship from Wellington, New Zealand.

Orders are dispatched within 3–5 business days.

I use standard tracked shipping. You’ll receive tracking details once your item is on its way.

International shipping is not available at this time.

Returns & Exchanges

Digital Downloads (Crochet Patterns):
Due to the nature of digital products, I do not accept returns, exchanges, or cancellations for patterns.

If you have any issues with your file or need help with a pattern, please reach out by email at sally@sugarwoodcrochet.com

Handmade Items:
If your item arrives damaged or you're not completely happy, please email me within 7 days of delivery.
Returns are accepted on unused items in original condition.
Buyers are responsible for return shipping. Refunds will be processed once the item is received back safely.

Additional information

You're welcome to sell finished items made using Sugarwood Crochet patterns. Please credit Sugarwood Crochet as the designer when listing or sharing online.

Every pattern is designed with love and care. If you need help or have questions while crocheting, I’m here to support you.

At this time, I’m not accepting custom orders. However, I release handmade collections regularly—follow me on Instagram to stay in the loop.